Privacy Policy

Kifisia Athens February 02, 2025

Personal Data Protection Statement

The main concern of PAL is to ensure the confidentiality of Users and Visitors of the Website. The privacy policy clarifies how PAL will use the personal information of visitors and users of the website, in accordance with applicable law.
PAL does not intentionally collect or process personal data from minors under the age of 16, except with the consent of the minor’s legal representative.
Each User - Visitor is requested to read carefully both this and the terms of use before proceeding with the use of the online platform and PAL's services, and to proceed with such use only if they fully accept them. PAL reserves the right to modify, partially or fully, or temporarily or permanently discontinue the provision of its services without any prior notice to its users. The effective date and revision date of this Policy will be listed at the top of this document.
The use of the Service is governed by the provisions of Greek and EU law, which are binding on each User - Visitor, who is obliged to comply with them. Furthermore, they must use the content and services offered on PAL's online platform in accordance with applicable law, good morals, and these terms, refraining from any action that may offend the dignity and personality of other members - visitors of the Website or cause problems in the smooth operation of PAL's online platform.

Data Controller

PAL informs that, for the purposes of conducting its business activities, it acts as the data controller and processes the personal data of its customers in accordance with applicable national legislation (Law 4624/2019) and the European Regulation (2016/679) on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation, hereinafter "Regulation").
For any matter related to the processing of personal data, the User – Visitor can contact PAL's Data Protection Officer, via email at: [email protected] and via telephone at: +30 210 8000112.

Collection of Personal Information

Anyone who registers as a User of PAL's website consents to PAL storing, processing, and using the personal data entered by the User for the purpose of conducting transactions.
Personal data refers to any information that relates to a user, i.e., the natural person whose identity is known or can be verified based on their identification number. Statistical, aggregate data that cannot identify a specific user is not considered personal data.
The following types of personal information of Website Visitors - Users may be collected, stored, and used:

  • Information related to the computer, including IP address, geographic location, browser type, and operating system.
  • Information related to visits and usage of the website, including the referring source, visit duration, page views, and browsing path.
  • Information entered by the User during registration on the Website, such as identity details, full name, tax identification number (TIN), tax office (DOY), gender, date of birth, personal status, occupation, contact details, home and/or mobile phone numbers, fax number, email address, interests, hobbies, photos, for identification and communication purposes, sending emails, or newsletters.
  • Information related to the User’s purchases, services used, and transactions made on the website, which includes name, address, phone number, email address, and credit card information.
  • Any other personal information sent by the User.
    If the User and/or Visitor discloses personal information of a third party, they must have obtained the prior explicit consent of that person regarding the disclosure and processing of their personal information in accordance with this policy. Otherwise, the User or Visitor bears exclusive civil or criminal responsibility for the illegal use of third-party information and undertakes to indemnify PAL for any liability that may arise.

Use of Personal Information

The User - Visitor of the website consents to the processing and use of their personal data by PAL for the following purposes and actions:

  • Management of the website and PAL business operations.
  • Customization of the website to serve the User - Visitor.
  • Execution of the contractual relationship, providing services, and delivering products purchased by the User via the Website.
  • Sending invoices and payment reminders to the User - Buyer, and collecting payments from them.
  • Sending via email, SMS, phone, chat, and social media, newsletters, promotional or non-promotional communications related to PAL, the User - Visitor’s business, or businesses of third parties that may interest the User - Visitor.
  • Sending notifications via email regarding the User's requests.
  • Providing statistical data of Users - Visitors to third parties, without identifying any specific user.
  • Managing User - Visitor complaints and requests.
  • Ensuring the security of the website and preventing fraud and malicious breaches.
  • Confirming compliance with the website’s terms and conditions.
  • Any other use not prohibited by law, even if not mentioned here.

If the User – Visitor submits personal information for publication on the Website, PAL will publish or use such information according to the permission granted by the User - Visitor.

Disclosure of Information

PAL may disclose the personal information of Users to any of its representatives, employees, and executives, professional advisors (insurers, lawyers, law firms, IT service providers, suppliers), within the framework and for the purposes mentioned in this policy.
PAL will not provide the personal information of the User to any third party without their consent. The User consents to the transfer of their personal data and PAL may disclose such personal information in the following cases:

  • To the extent required by law, judicial, prosecutorial, or other competent authority, current or future legal proceedings, for necessary protection against risks related to state and public security, and for the prosecution of criminal acts.
  • Between any countries where PAL operates, so that they can use this data according to this policy.
    Personal information published by Users on the Website or submitted for publication may be available globally via the internet. PAL cannot prevent the use of such information by third parties and is not responsible for third-party privacy policies and practices.

Retention of Personal Data

PAL states that personal data processed for the purposes of this policy will not be retained for longer than necessary for those purposes.
In any case, PAL will retain documents (including electronic documents) containing personal data to the extent required by law and if these documents relate to any ongoing legal process as per clause 5, and for the purpose of establishing, exercising, or defending PAL's legal rights.

User Rights

The User has the right at any time to request access, correction, restriction, or deletion of their personal data by withdrawing their consent, as well as to obtain copies of this data in the format they desire. Such requests must be submitted in writing via email at [email protected] , or via the Website's contact form, including the User’s email, full name, address, and phone number, along with a request for a specific action such as correction, temporary non-use, restriction, non-disclosure, or deletion of personal data. The User’s privacy settings can be adjusted to limit the publication of their information on the Website using the website's privacy controls.
Furthermore, the User – Visitor can contact the Personal Data Protection Authority at 1 Kifisias Avenue, Athens 11523, phone: 2106475600, or through the website www.dpa.gr, if they believe their rights have been violated.

Security of Users' Personal Data

PAL states that it takes necessary precautions at the technical and organizational level to prevent the loss, misuse, or alteration of Users’ personal data, including:

  • Storing all personal data provided by the User on secure servers protected by appropriate technical and electronic security measures.
  • All electronic monetary transactions conducted on the Website are protected by the necessary encryption technology. Financial transactions are not conducted directly on the website. A redirect method is used so that the online store has no direct access to sensitive information, such as the user's credit card number.
    At the same time, the User acknowledges that the transmission of information over the internet is inherently insecure, and therefore PAL cannot guarantee the security of data transmitted over the internet. The User is also responsible for maintaining the confidentiality of their login credentials for the Website.

COOKIE USAGE POLICY

The consent of visitors and/or users to the use of cookies according to PAL’s policy allows PAL, upon their first visit to the website, to use cookies every time they visit the website.
Cookies are small text files composed of numbers and letters containing information about how and when a user visited the specific website, and they allow PAL to track how many users have visited PAL's online platform. These files are sent by PAL’s management software and stored on the hard drive of the user’s computer or mobile device when they visit the website https://www.pal.gr. The data may include the type of server used by the user, the type of computer, the operating system, internet service providers, and other such information.
Cookies do not harm the computer or mobile device, nor the files stored on these devices, and do not access any documents or files from the user’s computer. Cookies cannot reveal the identity of the user, but they may be used to recognize the user's computer.
PAL may use cookies to facilitate and operate services through its online platform. Cookies generally do not contain information that identifies the user, but the personal data that PAL holds may be linked to data stored or retrieved by cookies. PAL uses session cookies or/and persistent cookies on the Website. PAL may also collect cookies and other tracking technologies (like browser cookies, pixel tags, beacons, and Adobe Flash technology, commonly referred to as “Flash cookies”).
The use of cookies is necessary for users to access the functions of PAL’s platform (essential cookies). It also allows PAL to enable the use of shopping carts, improve website functionality, analyze website usage, enhance website security (functional cookies), personalize the website for each user, and target ads of interest (advertising and interaction cookies).
PAL does not process personal data stored in cookies.
The User – Visitor may change their browser settings to delete or block the storage of certain cookies on their computer or mobile device. The User – Visitor may find information on general cookie usage and methods of blocking or limiting them on websites like http://cookiepedia.co.uk/all-about-cookies and http://www.allaboutcookies.org/, and through browsers like Internet Explorer, Google Chrome, Firefox, etc.
If the User's computer or mobile device prevents the installation of cookies, the user – visitor will still have access to PAL’s online platform, but the accuracy of the information they receive may be affected, hindering the provision of better services, and they will not be able to use all the functions of the Website.